Photo of Luke Shafer

Luke Shafer

he/him

B.S. Computer Science

Columbus, OH

hello@lukeshafer.com

(937) 232-7453

github.com/lukeshafer

lukealanshafer

Programming Languages

Technical Skills

Interpersonal Skills

Hobbies and Interests

Video Games

Embroidery

Computer Assembly

Coding

Cooking

Piano



IT Support | Software Developer

Profile

Hello! My name is Luke. I am an IT support specialist and software developer with web development, desktop development, and customer-facing support experience. I’m highly skilled in providing quality solutions, high adaptability, and advanced troubleshooting skills.

I’m passionate about finding innovative solutions and exploring the human connections at the root of technology.

Looking for jobs in the Columbus, OH area starting immediately.

Download Resume PDF

Work Experience

Online Coding Instructor | CodeWizardsHQ
Remote   Sep 2020 - Present
  • Lead curriculum-based 1-hour classes with students in grades 3-12
  • Familiarize students with coding languages like Python, Scratch, HTML, and Javascript
  • Provide grading, feedback, and assistance on student-built projects
    • English Teacher | VIPKid.com
    Remote   Mar 2020 - Sep 2020
  • Taught English as a second language to students in China
  • Led one-on-one classes to provide a personal classroom for students
  • Individualizes 25-minute lesson plans to accommodate for the unique needs of each student
  • Worked in a self-designed home office
    • Technical Specialist | Apple, Inc.
    Columbus, OH   Aug 2019 - Dec 2019
  • Provided dynamic and personable hardware and software support for Apple customers on their mobile devices
  • Assessed devices to determine if software was failing, and ran diagnostics to locate hardware issues
  • Documented results in the internal ticketing system
  • Adjusted and adapted quickly to product releases and changes to internal processes and systems
  • Certified in Apple Service Fundamentals
    • Product Support Specialist | London Computer Systems
    Cincinnati, OH   May 2018 - Jun 2019
  • Independently developed software fixing a years-old issue, allowing customer service representatives to send customer surveys
  • Re-built connectivity test for resolving software performance issues, allowing results to be automatically sent
  • Resolved over 4100 technical issues using internal ticketing software
  • Provided over-the-phone guidance and support for customers using Rent Manager, a property management accounting software
  • Collaborated with team members on trending issues to discover fixes quickly
  • Volunteered to provide on-call emergency support on nights and weekends

    • Recognition:

  • LCS 3000 club: Recognized for closing over 3000 support tickets
  • Scored 95% or higher on 4 our of 4 call coaching sessions at LCS
    • Desktop Developer (Co-op) | Martin & Associates
    Cincinnati, OH   Sep 2015 - Aug 2017
  • Developed software enhancements for Sage 100 ERP utilizing ProvideX language
  • Supported clients with technical problems in company software
  • Created and launched Sales and Purchase Order audit reports
  • Built and managed financial reports with Crystal Reports

    • Volunteer Experience

    Director of Information Technology | Guardians of Heart
    Columbus, OH   Aug 2020 - Present
  • Built and managed official website, guardiansofheart.org, using Wordpress.org, and hosted by BlueHost
  • Managed users in G Suite and Slack, ensuring reliability of services and supporting users when needed
  • Directed and managed video streaming and production

    • Education

    Bachelor of Science, Computer Science | University of Cincinnati
    Cincinnati, OH  2013 - 2019
  • Peer Leader, RAPP XXXIII  |  2017 - 2018
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    RAPP XXXIII

    UC's Racial Awareness Program

    More about my experience 5 RAPP

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  • Participant, RAPP XXXII  |  2016 - 2017
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    RAPP XXXII

    UC's Racial Awareness Program

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  • President and Founder, UC Super Smash Bros  |  2015 - 2016
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    RAPP XXXIII

    UC's Racial Awareness Program

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  • Participant, Accelerating Racial Justice  |  2014
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    RAPP XXXIII

    UC's Racial Awareness Program

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    Projects

    Jun 2020 - Present

    lukeshafer.com is my professional interactive resume, designed to allow employers to learn more about me than my resume will allow. This website has been manually coded entirely by me, using the help of templates and css styling provided by w3schools.com.

    The goals of my website are the following:

    1. Give employers the opportunity, if interested, to learn more about me.
      • This did not come at the expense of my resume. Everything an employer would need is there. I simply wanted to go above and beyond in showing what I have to offer.
    2. To practice web design in as light a format as possible. There is no backend to this site. Everything is coded entirely in HTML, CSS, and Javascript.
    3. To provide a tangible example of both my coding skills and my web design skills in a single offering.

    Source Code
    lukeshafer.com (You're already here!)

    April 2018 - May 2019

    "Goblin" is a GroupMe bot that takes input commands from group chats and outputs results. Designed for groups playing Dungeons & Dragons 5th edition, this bot provides overviews of various rules in the game. Commands include digital dice rolling, random name and character generation, and even user-created commands.

    Built with Javascript using GroupMe API and hosted on Heroku.

    Source Code
    Instructions at goblin.lukeshafer.com